VPN Error Fix: Nordvpn Background Process is not Running

Sebastian Petrosi| 23 October 2018

This error usually comes up when the VPN Provider; in this case its NordVPN; releases a faulty update. Some Reddit user also brought up this issue in the /r/nordvpn subreddit when NordVPN released their update 3.4.0 on Mac.

As soon as the update was installed the connection failed. Downgrading it back to the previous version didn’t help either.

But after talking to their we found out the update was indeed faulty but the support was quick to respond and guided me through the process. This is exactly why we have rated NordVPN as #1 in our NordVPN Review.

This was 4 months ago, but the process is still the same. You can fix most issues by uninstalling and reinstalling the app.

If your connectivity problem persists then I would suggest that you go through the following steps.

  1. Check if the application isn’t already running in the application tray.
  2. Reinstalling the application.
  3. Adding exceptions for our application in your antivirus application if you have any.
  4. Restart your computer.

If this still doesn’t fix your problem then you should contact their support.

There are some other common issues with NordVPN’s connectivity. I will discuss those below.

1001 Error while installing NordVPN

This is the most common error while installing nordvpn app on Windows 7 and 8 which aren’t updated to the latest versions.

If this error occurs then update your windows and then try installing the application again. Also make sure that your .Net Runtime is update to version 4.6.2.

If this error still persists then try disabling your security suite, i.e. your Antivirus and firewall and install the TAP adapter manually and then install the NordVPN application again.

No internet access when connected to the VPN server

Try changing the server you are already connected to or pick a different server of the same country you are connected to in the servers tab. You should also clear your DNS cache from the browser you are currently using. You can go through the steps mentioned on this website: http://www.refreshyourcache.com/

This can also be fixed by disabling your security suite for e.g. your antivirus and firewall.

If the issue persists then try changing your DNS servers while connected to the VPN.

  1. Go to the settings tab of the NordVPN application.
  2. Click “Advance Settings” and then click “I Know what I am doing”
  3. Turn on the Custom DNS.
  4. Enter 8.8.8.8 after you click “Add another DNS”
  5. Click on “Add another DNS” one more time and enter 8.8.4.4
  6. Try connecting again.

If this doesn’t work then try this following solution:

  1. Go to Command Prompt with administrator rights.
  2. Then paste the following one by one:
    ipconfig /release
    ipconfig /all
    ipconfig /flushdns
    ipconfig /renew
    netsh interface show interface
    netsh winsock reset
  3. Restart your computer and try connecting again.

This should solve your connectivity problems. If it doesn’t then try contacting NordVPN’s support team.

Hope this helped. Let me know if you find a better solution or if you have something to add in the comments below.

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Check out my other articles on NordVPN Server list and how to avail the NordVPN Free Trial to learn more about NordVPN.