Surfshark VPN Review 2019: Is it really worthy of being a Top VPN?

Surfshark Review
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  • Affordable paid service
  • 24/7 customer support
  • Based in British Virgin Islands (BVI)
  • Unlimited simultaneous VPN connections
  • Strong Encryption
  • No logs
  • Wide device compatibility


  • No apps for Mac and Linux
  • Windows app still in beta

This new British Virgin Islands (BVI) based VPN provider has made its mark so strong that it is already started attracting a lot of VPN users. However, we still need to see how good this simple and neat looking service actually is. In order to evaluate the full service, we are going to put it to our critical test. We will evaluate every aspect of the service to determine its quality, security, performance, logging policy and other critical aspects which will help you know the truth about this new brand in our Surfshark VPN review. If you want more options you can go to our vpn reviews page for other VPN providers review.

Surfshark VPN Review

In our Surfshark VPN review, we tested the security offered by this brand. The level of encryption offered by Surfshark is AES-256-GCM and SHA-512 which are high in class and pretty much the industry average. Additionally the service also have its own DNS network along with apps with built-in DNS, WebRTC, and IPv6 leak protection. They have a strict no logs policy to compliment other features.

Surfshark also offer a kill switch which does not sound too special because all the top ones offer it, but for a new service, it is commendable. They offer round the clock support and their agents are actually quite good. Additionally the service currently owns a network of more than 500 servers in 50 countries across the globe. In terms of speed, they have a mile to go and we are hopeful that they will get things better in near future.

Our Surfshark VPN Review Score

  • Features: 3.2
  • Apps: 2.6
  • Security: 3.5
  • Speed: 3.1
  • Overall: 3.1

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Surfshark VPN Logging Policy

Surfshark VPN makes it explicitly clear in their privacy policy that they do not keep any logs of its users at all. It states that, “Surfshark respects your privacy, therefore we are committed to not process any data related to the online activity of our users. Surfshark is based in British Virgin Islands, which does not require data storage or reporting. We do not collect IP addresses, browsing history, session information, used bandwidth, connection time stamps, network traffic and other similar data.”

It clarifies that Surfshark does not track or keep any activity logs or connection logs of the users. Also, the service is based in British Virgin Islands which does not require the service to track, store and handover any customer data whatsoever. So, it is not based in any of the 5 or 14 eyes countries which is a huge plus.

Surfshark Features Review

This new service is becoming popular because of its service and quick advancements. In our Surfshark VPN review, we are going to evaluate and discuss each of its prominent VPN features, which made it quite popular in a lesser amount of time than other VPN services. Let’s look at the features one by one.


Surfshark is one of the handful of VPN services which offer multi hop VPN connections. Double hop and multiple hops connections are advanced VPN connections which enhances the security and privacy of the users. It is because the request of the user gets to its destination through multiple VPN servers on its way, rather than only one. Additionally, the data gets re-encrypted every time a new server transmit the data packets. You can read more about Muti-Hop VPN in our article.

Kill Switch

Internet kill switch is one of the most common, yet important feature that almost all the VPN service providers offer. Although it is offered by almost all the services, but its functionality and effectiveness is not that common. We tested the kill switch by Surfshark and it work most of the time. However, they are continuously improving the service, so we can hope it will get better soon.


CleanWeb is the trademark feature offered by Surfshark. It consists of three tools which include an ad blocker, trackers blocker and malware blocker. These three combined makes CleanWeb TM which is a really great name for a feature that kills all the trackers, ads and does not let any malicious site of ad to pop up. Thi is how it cleans the browsing experience for the user, hence the CleanWeb.

24/7 Customer Support

Like many other ace VPN services in the market, Surfshark also offers a 24/ customer support where the users are sufficiently helped by the skilled agents. The customer support of SUrfshark is quite reliable and commendable as they are not only very responsive but also very helpful to help in troubleshoot or setup the VPN on any compatible device.

Unlimited VPN Connections

Another sufficient feature that is offered by Surfshark and only a handful others is the unlimited simultaneous VPN connections. It means that a user of Surfshark can use a single account on unlimited devices. A single paid account can easily cover all the personal devices and home devices of the user without paying extra.

These are some of the notable features that Surfshark offers with its paid plans. These features certainly are impressive enough to make users try the service out. However, the pricing plays a really crucial role in making users decide to get the service. Let’s see our review of Surfshark’s pricing in the next section.

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Surfshark VPN Prices

The VPN prices of Surfshark do not make it fall in the category of cheap VPN services. It offers three pricing plans which actually differ in the duration of the subscription. These pricing plans are:

1 month: $11.95/Month

1 year: $5.99/Month i.e. $71.88 for the yearly subscription

2 years: $1.99/Month i.e. $47.76 for the two years subscription

surfshark review bfcm

These pricing certainly do not feel too affordable, neither too expensive. However, these plans certainly do put the brand on the expensive ones’ bracket. Still Surfshark has managed to impress the users and become popular quite quickly. In addition to this, Surfshark accepts payments through credit cards, PayPal and various crypto currencies. This covers almost all the popular currencies which users may wish to use, including the anonymous payment methods.

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Surfshark VPN Protocols Review

When it comes to the protocols, Surfshark offers two protocols including IKEv2 and our personal favorite OpenVPN. In VPN protocols, we always recommend to all users to use OpenVPN it brilliant security and decent speed. So, Surfshark offers the best VPN protocol along with IKEv2 for mobile. However, they need to enhance the support for OpenVPN on various mobile devices.

Servers & Locations

Surfshark boasts to have more than 500 online VPN servers in 50 countries. It certainly is not the biggest network that we know a VPN owns, but it is very impressive considering the fact that it is relatively a very new VPN service. These 50 countries easily cover all the major countries which users wish to connect. Also, the brand often adds more servers which is beneficial for the users.

In terms of performance and speed, the service is neither too impressive but not bad at all. It is on the right path to offer a great, stable and fast service. Currently, the users might face minor connection stability issues and slow speeds on some servers, due to network congestion or server overload.

Surfshark VPN for Mac

Surfshark VPN does not offer an app for Mac OS yet. The offer their service for Mac OS users via IKEv2 certificate. In addition, the manual OpenVPN setup is also available for the users who prefer OpenVPN and can configure it on their systems via some help from the customer support of Surfshark VPN.

SurfShark has launched its app for Mac OS and my first impressions are amazing. I will cover it more detail but for now all I can say is that it has the potential to be the best VPN for Mac. You can try it out, they are offering 7-days trial. Also, you need to have mac OS 10.12 or higher.

Surfshark review mac

Surfshark VPN for iPhone

Surfshark’s app for iPhone and iPad is available on the app store for the users. Surfshark offers a seven days free trial on the iOS app. It is comparatively new and not fully impressive. Still, the VPN functions and options work pretty well considering the fact that it is a relatively new service. However, do not expect any advanced options or feature from Surfshark VPN for iOS.

surfshark review ios

Surfshark VPN for Windows

The app of Surfshark VPN for Windows is still in beta phase but available for the users. Since it is the beta phase, you cannot expect it to be perfect. Neither you can expect it to give you brilliant options and advanced VPN features. So, you can see what it would be. However, it is continuously being developed and getting better with each passing day. So, it certainly is worth a shot, as you get a 30 days money back guarantee with it. Read more to find out which are the best windows vpn.

Learn how to configure Surfshark VPN to Windows 10 properly.

surfshark review windows

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Surfshark VPN for Android

Surfshark for Android app is also available on Google’s play store, like its other counterpart for Apple mobile devices. It is quite similar to the iOS version, except for the options and design which are required for the android platform. In terms of performance and speed, it is average and getting better. Like other versions, you cannot expect many advanced features and option from this app like you might do from other top VPN providers, but they are actually just getting started. Read more on android vpn.

surfshark review android

Surfshark VPN for Router

Surfshark VPN support all the DDWRT routers and others which support OpenVPN in the firmware. It does not offer any applet for the routers, but still have easy to follow user guides which can help any user configure the VPN on the router. It is always a good idea to use a VPN on the router level so that the whole network of the home can be protected by the VPN. Read more on how to setup best vpn routers.


All in all, Surfshark VPN is very new but is impressive as it has gotten good attention of the users because of its security features, decent network of servers and quality of the service which is always improving. However, they need to work a lot on their apps and they also need to release a standalone VPN app for Mac OSX. Apart from this, they are working on making their features and servers better which is good, but they also need to focus on offering a better price if they wish to compete against the best in the industry.

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published on: 05 December 2018